TECHNICAL SUPPORT

of the products you have purchased from our company

Depending on whether the product is under warranty or under technical support contract, we can provide you with technical support as described below. If you have a technical support contract, simply let us know the contract number. For products for which it is mentioned in our website that free technical support is provided, this is done by telephone or remote support only for the initial installation of the equipment. Even in cases where there is no support contract with our company, you can receive technical services “ON-CALL”. By calling our technical support department, you can request a technical support service on special agreement.

Telephone support


Call our call center at 2104838270, from 9:00 to 16:00 (Monday - Friday), to tell us the type of equipment and model for which you want technical support in order to chat with the appropriate technical support engineer.


Remote support


We provide remote support using TeamViewer for the installation / customization of software that accompanies our products. Download TeamViewer Quick Support first (for Windows, Linux, Mac OS) by clicking the button below if you do not have TeamViewer installed on your computer, then call our call center at 2104838270 from 9:00 to 16:00 : 00 (Monday - Friday) to tell us the type of equipment and model for which you want technical support in order to chat with the appropriate technical support engineer who will connect to your computer.

Download TeamViewer QuickSupport Download TeamViewer QuickSupport

Support at your site


Call our call center at 2104838270, from 9:00 to 16:00 (Monday - Friday), to tell us the type of equipment and model for which you want technical support at your site so that you can chat with the appropriate technical support engineer in order to calculate the cost and schedule an appointment after you have accepted the cost. If you have a technical support contract covering this kind of support, simply tell the contract number to the engineer for appointment planning.


Our company applies teleworking to the part of our staff that the nature of their work allows. In our offices there is only the necessary staff who comply with the rules and guidelines of Health Authorities regarding COVID-19. All our services and your orders are carried out properly. The most effective protection for all of us is our responsible attitude. Stay safe #StaySafe. We limit unnecessary travel and follow the instructions of the Competent Health Authorities. "Hands (wash), Distances (keep), Masks (wear)".